I felt an obligation to write a short letter to inform you that one of your agents is not only a stellar employee, but also an amazing person.
His name is David (Mark) Decherd, and from the moment I first met with him, he was warm, non-pressuring and reassuring. Shortly after learning that I had malignant melanoma, his kindness and reassuring ways continued. I felt both shocked and somewhat lost in the typical sea of paperwork, phone calls, and insurance questions most people experience with any major diagnosis and surgery.
Mr. Decherd, or Mark as I refer to him… was not only helpful, calm and caring… but he quickly became a person that anyone would be proud to call a friend. Mark confided that his wife had gone through similar circumstances with cancer, and therefore so did his entire family. He also told me on more than one occasion to not even think of him as simply an agent, offering me to call his cell at any time, day or night, no matter what I needed. On a few occasions I did just that, and Mark was always there, whether it was a simple text after hours, or even a lengthy conversation. I cannot explain how comforting it is to know that someone is there for you with experience on both sides of the patient insurance fence when you are in need, but Mark is exactly that; and this is a quality that no amount of money or efficiency in a company can ever replace.
Thanks to Mark, my initial and on-going fight with cancer was far smoother than I could ever imagine, because I always felt like I had someone there in my corner, at my beckon call if I needed him, at all times. So I wanted to let you know, as much as I value Aflac and your commitment to pay your policyholders almost immediately… it is people like David (Mark) Decherd that truly create the love your company.
Because of this man, I will forever be an ambassador for Aflac!
Aflac Policy Holder